Contact
A real person reads every message. We reply within one working day, usually sooner.
Before you write
Most questions are answered on the home page — what photos work best, how long it takes, what the charm is made of, and what happens to your photograph.
If you are asking about an order, include your order number and we can answer properly first time.
Worried about your photograph?
Email it to us and we will look at it before you order, and tell you honestly whether it will come out well. There is no charge for that and no obligation to buy.
Something gone wrong?
Tell us plainly what happened. If your charm has not come out the way you hoped, we remake it free and you do not need to send the first one back.
Our address
Evercarry
54 Mackenzie Road
Birmingham
B11 4EL
United Kingdom
This is a trading address, not a shop — please do not visit without arranging it first.